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FAQs


Where are you located?
Malta, Europe. 
Where do you deliver to?
At the moment we only deliver to Malta. Orders coming from Gozo are sent by post and will reach you within 2 to 3 working days.
Where do your products come from?
Most of the items come from Brazil, Madagascar, Uruguay, USA & France - we also make sure that all our items are 100% ethically sourced.
Do healing crystals really work?
Although stones have been used to treat the body, mind, and spirit, stone healing is not meant to replace conventional medicine. It is not the stone that possesses healing energy; it is your intent to heal by way of the stone. This information is purely metaphysical and is by no means medical. Stone healing should only be used with the understanding that it is not an independent therapy, but one that is part of a greater holistic healing approach.
When will my order be delivered?
Your order will typically be delivered by our delivery team within 1-2 business days from purchase date.
What are your delivery and handling rates?
All orders of €20 and over are delivered for free. For purchases less than €20, the standard delivery and handling rate is €3.
What if I need to change or cancel my order?
Please reach out to info@balarity.com as soon as possible. Be sure to include your full name, order number and address in your request. 

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